Frequently Asked Questions
Find answers to common questions about ordering generic medicines online, shipping, payment methods, and more.
Is it safe to buy generic medicines online?
Yes, when purchased from licensed pharmacies like SafeRxPills. We source all products from WHO-GMP certified manufacturers and ensure they contain the same active ingredients as brand-name medications. All products undergo quality testing for safety and bioequivalence.
Are generic medicines as effective as brand-name drugs?
Absolutely. Generic medicines contain identical active ingredients in the same dosage as their brand-name counterparts. They must meet the same quality, safety, and efficacy standards. The FDA and other regulatory bodies require generics to be bioequivalent to brand-name drugs.
Do I need a prescription to order?
Most of our products, including generic Viagra (Sildenafil) and Cialis (Tadalafil), do not require a prescription. However, some medications classified as prescription-only in your country will require a valid prescription, which you can upload during checkout.
How long does shipping take?
Standard shipping takes 7-14 business days to most countries. Express shipping (5-7 business days) is available for an additional fee. Delivery times may vary based on your location and local customs processing.
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard), cryptocurrency (Bitcoin, Ethereum, USDT), and bank wire transfers. All payments are processed securely with 256-bit SSL encryption.
Is shipping discreet?
Yes, all orders are shipped in plain, unmarked packaging with no indication of the contents or our company name. Your privacy is our priority.
Do you ship to my country?
We ship worldwide to over 100 countries including USA, UK, Canada, Australia, and EU nations. Some restrictions may apply to certain countries due to local regulations.
What is your return policy?
Due to the nature of pharmaceutical products, we cannot accept returns for opened or used items. If you receive damaged or incorrect products, please contact our support team within 7 days for a replacement or refund.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and link to track your package. You can also track your order in your account dashboard.
Are there any side effects?
All medications can have side effects. Common side effects are listed on each product page. Always read the product information leaflet and consult with a healthcare provider if you have concerns or pre-existing medical conditions.
How much money can I save with generics?
Generic medicines typically cost 50-85% less than brand-name equivalents while providing the same therapeutic benefits. Exact savings vary by product.
What is the difference between Sildenafil and Tadalafil?
Sildenafil (Viagra) typically works for 4-6 hours and should be taken on an empty stomach. Tadalafil (Cialis) can work for up to 36 hours and is less affected by food. Both treat erectile dysfunction effectively.
Is my personal information secure?
Yes, we use industry-standard encryption and security measures to protect your data. We never share your information with third parties except as necessary to process your order. See our Privacy Policy for full details.
Can I cancel my order?
Orders can be cancelled within 2 hours of placement if they haven't been processed yet. Contact our support team immediately if you need to cancel.
What if my package is seized by customs?
In the rare event that customs seizes your package, we will reship your order free of charge or provide a full refund. We have a 99.7% successful delivery rate.
Do you offer bulk discounts?
Yes, we offer discounts on larger pack sizes. Check individual product pages for pack options and pricing. Contact us for wholesale inquiries.
How do I contact customer support?
You can reach our support team via email at support@saferxpills.com, through our contact form, or via live chat. We typically respond within 24 hours.
What is Careprost used for?
Careprost (Bimatoprost 0.03%) is used to treat hypotrichosis (inadequate eyelashes) by increasing their growth including length, thickness, and darkness. It's the generic equivalent of Latisse.
Are your products FDA approved?
Our generic medicines are manufactured in WHO-GMP certified facilities that meet FDA-equivalent international standards. While not individually FDA-approved, they contain identical active ingredients to FDA-approved medications.
What makes SafeRxPills different from other online pharmacies?
We prioritize quality, transparency, and customer service. All products are sourced from certified manufacturers, we offer competitive pricing with genuine savings, provide discreet shipping, and have a dedicated support team to assist you.
Still have questions? Contact our support team